Library Service Charter

The Library Service Charter outlines the services that the library renders to customers. It is aimed at enhancing the level of awareness on the role of the Library; its vision, mission, core activities and set standards of service.

The Gwanda State University Library is committed to providing a high-quality service to all users, including students, staff, researchers, and members of the public. Everyone has the right to access information and knowledge, and the Library is committed to making its resources and services as accessible as possible.

  • To provide dynamic library collections that support research, teaching and learning requirements of the University.
  • To develop virtual spaces that facilitate use and discovery of library resources and services by a wide range of users.
  • To facilitate increased use, access and management of library resources and collections through efficient and effective utilization of Information Communication Technologies.
  • To provide high quality services through active participation in the university's quality assurance processes.
  • To develop and build strategic collaborations which positively impact the University.
Provision and dissemination of information through the following services
  • Book lending
  • Electronic resources
  • Special collections
  • Inter-Library co-operation
  • Information literacy
  • Multi- media resources
  • Preservation and Conservation of Library & Informationmaterials
  • 24-hour Reading Room
  • Digital repository
  • Research support services
In return for our commitment to providing a high-quality service, we ask that you:
  • Respect the rights of other users to a quiet and comfortable environment.
  • Treat library staff and other users with courtesy and respect.
  • Use library materials and resources responsibly.
  • Comply with library policies and procedures.
Student Registration University student ID
Student and or personal email
Student details
Nil 3 Minutes
Staff Registration University Staff ID
Corporate and or personal Email
Staff Details
Nil 5 Minutes
Orientation/ Induction Request / Schedule
Virtual link or face to face
Nil 1 Hour
Clearance Clearance Form
Patron University ID
Patron account
Nil 5 Minutes
Lending Patron University ID
Patron Account
Nil 2 Minutes
Reference & enquiry services Request physically / Ask a Librarian Nil 2 Minutes
Online / Virtual Reference Services Online device Logged in library website
On library social media hangers
Nil Within 2 Seconds
Library ICT user support University ID Nil 10 Minutes
Answer phone call Pen and Notebook Nil Within 20 Seconds
Respond to phone call Enquiries Pen and Notebook Nil Within 10 working days
More complex within 20 working days
Information Literacy Training including E- resources, Referencing and citation Request Scheduled Nil +/- 2 Hours
Allocate/Use of Computers University ID
Booking Register
Nil 2 Minutes
Allocate/Use of Study Carrels University ID (Staff & Students) Nil 2 Minutes
Allocate / Use of Reading Room University ID (Staff & Students)
Booking Register
Nil 2 Minutes


To ensure this charter continues to reflect the GSU community needs and expectations, will be reviewed regularly for currency and a major review will be undertaken every two years.